Our Customer Care team is ready to assist with any questions or concerns. Simply fill out the contact form, and we’ll be in touch.
You can also email us directly at support@rivelo.cc.
Business hours
Our customer service hours are 08:30 - 18:00 (GMT), Monday - Friday. While we aim to respond to all messages as quickly as possible, please allow up to 48 business hours for a reply.
Need to return something?
Read about our return policy here.
Need to make a claim?
If your item arrives faulty or develops an issue, get in touch below. Include your order number, a brief description of the issue, and photos of the fault. You can attach the photos by replying to the auto-response email you’ll receive after submitting the contact form, or email us directly at support@rivelo.cc. If your claim is approved, we’ll arrange a refund or replacement where stock allows.
FAQs
Find answers to common questions in our FAQs.