Placing an order
How do I place an order?
You can browse our products using the menu at the top of the homepage, or from various collections also on the homepage. If you are looking for something specific, use the search bar at the top of the page.
Be sure to use the filters on the top of the page when browsing products to quickly find the right items.
Once you have found a product you like...
- Select the size and colour, and click 'add to cart'.
- Your cart shows the items you have chosen. You can edit and remove items here.
- When you are ready to place your order, you can click 'checkout'.
- Make sure you've entered the correct shipping address and payment method, then you're ready to confirm your order: 'pay now'.
What payment methods do you accept?
Most major credit and debit cards are accepted.
How do I use a discount code?
To use a discount code, enter the code in the 'Discount code' box on the right hand side of the checkout screen and press 'Apply'.
On mobile, you may need to open the 'Show order summary' dropdown at checkout to apply your code.
When will my order be shipped?
We aim to get your order sent as quickly as possible. Orders are usually sent within 2-3 working days, but may take longer during sales periods.
How can I track my order?
You can track your order by clicking on the relevant order in your account and clicking the tracking link.
Tracking will only be available once at least one item in your order has been shipped. The fulfilment status will either be 'Partial' or 'Fulfilled'.
Once shipped the tracking details for each parcel sent will be available. You can click on this to take you to the tracking details.
Alternatively, you'll receive a dispatch notification via email for each parcel sent with tracking details included.
What delivery options are available?
For delivery to a UK address, we use Royal Mail tracked delivery straight to your door. Please note, for bulky orders, your order will be delivered by Yodel or DPD.
For international orders, we use a tracked courier service via UKP or Seven Senders. The final mile courier will depend on your location, but this information will be available via your tracking link.
For delivery pricing, please click here.
Where do you ship to?
For a full list of our delivery locations, please click here.
What should I do if my order hasn’t been delivered?
It's easy to check on the progress of an existing order via your tracking details. You can track your order by clicking on the relevant order in your account and clicking the tracking link.
Be sure to check our estimated delivery dates here.
If you still have an issue and need to get in touch, please follow the simple steps to contact us and we'll get back to you to help.
Where is my order shipped from?
We have a warehouse in both the UK and Germany. We always try to send your order from your nearest warehouse to ensure the quickest delivery service possible.
If you are ordering to the UK or Europe, you will not be liable for any customs or duties. For any international destinations, the usual customs and duties will apply.
Will I be liable to pay duty or customs charges on my order?
There will be no extra duty or customs charges to pay on your orders delivered to the EU or UK.
The usual duty and customs charges apply to orders delivered to other destinations.
Returns & refunds
Can I return items from different orders in the same parcel?
You are welcome to return items from different orders in one parcel.
Please make sure that you clearly note each item with its respective order number so our returns team can process your refund without delay.
If you have any further questions, please do not hesitate to contact us here.
What is your returns policy?
You can return an item within 100 days of receiving your order if for any reason you're not completely happy with it.
Items should be returned in the same condition in which you receive them: the original product packaging and tags must still be attached, and the products must be in an unused condition (except in the case of products which you have discovered to be faulty upon use) - please contact us and be sure to select 'Faulty product' from the query topic dropdown.
You are responsible for the cost of returning your order back to us. You can do so using any courier of your choosing, but please note that in this case we will not refund any postage fees (except if the goods are faulty or if you have received a wrong product).
If you no longer have your packing slip to enclose inside your parcel, please contact us.
Are returns free?
To make sure everything gets back to us safely and promptly, you cover postage costs to return an item.
Once we've received your item(s) back we will process your refund within 10 working days.
How do I return my order?
It's simple to set up a return for all or part of your order.
Please fill out our Returns form and our customer service team will get back to you with further instructions.
Please see our refund policy here.
Can I exchange an item?
We know sometimes you don't find the perfect size, colour, or style the first time. If you want to exchange your item, we ask you to:
- Return the item(s) by initiating a return here.
- Find the new item and purchase that as a new order.
How long will it take to get my refund?
If something's not right with your item we aim to process your return and refund as quickly as possible so you can get back to finding great products. It normally takes between 5-10 working days for us to process your refund once we've received your return.
If you're concerned about your refund, please get in touch with your order number and returns tracking number, so we can investigate the delay for you.
Why haven't I received my refund?
If you haven't received your refund it is most likely because we haven't received and/or processed your return yet. Please note it normally takes 5-10 working days for us to process your refund once we have received your return.
Please contact us with your returns tracking number if it's been more than 10 working days so we can investigate.
My item is faulty, what should I do?
If your item is faulty upon receiving it, please get in touch to receive a free return.
If you have problems with the item after using it, please get in touch as soon as you notice the problem and we will assess the fault. You just need to give us a few details:
- Your order number
- Images of the complete article and area of the fault. These will need to be sent separately. Please reply to the auto-response email you receive after submitting the contact form.
- Details of the problem you noticed and how it first occurred.
- Any other information, e.g. has it been washed/dried, and if so, how?
If your claim is accepted, we will either arrange a refund or a replacement if we have stock available.
What is the expected delivery date of my order?
Please see our estimated order delivery dates here.
Can I make changes to my order?
If you would like to make changes to your order, such as a size change, please contact us as quickly as possible, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.
Can I add items to my order?
Unfortunately, we can't add another item to an order once it's already been placed.
However, if you place an additional order and then contact us with the order numbers, we will refund you the 2nd shipping fee.
Please note we can only do this for orders within the EU.
My delivery address is incorrect, what should I do?
Please contact us as soon as possible using the contact form, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.
Can I cancel my order?
Order cancellation, before shipment, may be possible. If you wish to cancel your order please contact us as quickly as possible, making sure to select 'Cancelling an order' from the query topic drop-down and our support team will receive your request. We will do our best to make any updates requested, but please be aware that if your order is already processing at our warehouse, we can't guarantee that our request will reach them prior to dispatch.
If your order has already been shipped or delivered then you can follow our straightforward steps to Return all or part of your order. Once we receive your return, we will refund the price paid for the goods to the original payment method used.
I'm missing items from my order, what should I do?
We may have sent your items in separate parcels. Please check your dispatch confirmation or your account for more details.
If your order has been sent in multiple parcels you will see several tracking numbers. You can click these and see the full tracking details for each parcel.
If an item is missing, please contact us with the order number and the item details.
Can I update my account details?
Yes, you can. Just visit your account to update your saved addresses.
Please note that you cannot update the email address linked to your account.
Can I delete my account?
Should you wish to close and delete your Rivelo account, please contact us and we will delete your personal details and account as requested.
Where can I find information on sizing?
You can find a size guide for the relevant product on every product page - look for 'Size guide' above the size selector.
You can also find our 'generic' size guide here.
If you are in between sizes, go one up for a looser fit, go one down for a very tight, snug fit.
How should I take care of my Rivelo products?
We’ve designed our Rivelo garments to be easy to care for.
Our products come with attached care labels with the necessary instructions. Please refer to these, or any information on the product page.
If you require further advice, please contact us.
Do you sell gift cards or vouchers?
We don't currently sell gift cards or vouchers.
What's the best way to contact you?
The best way to reach us quickly is to fill out our contact form. You can also email us directly at email@example.com
Rides with you
Experience unbeatable comfort and performance on your ride. The natural moisture-wicking and temperature-regulating properties of merino wool will keep you cool in the heat and warm in the cold, so you can focus on what matters most - enjoying the ride.
Elevate your cycling experience with our range of accessories. From sleek shoes to versatile bike bags, our products will enhance your safety, convenience, and style on the road. Ride with confidence knowing you have the best gear at your fingertips.
Don't let bad weather keep you from your ride. Our rainwear not only keeps you dry, but also enhances your visibility on the road with its reflective features. Whether you're commuting or training, our rainwear is designed to withstand even the toughest weather conditions, so you can focus on your ride without worrying about getting soaked.
Let customers speak for us
I've worn these twice now, and very happy with the comfort they give when riding.
These gloves fit brilliantly, great design ,keep out the cold, nice grip on the palms.
wir tragen nur noch diese
Tolle leichte Socken, die trotzdem warm halten
I had a short sleeved version of this top but wanted arms fully covered in the colder months. Really happy with it.
For the first time I chose merino as a material for a cycling jersey. I'm very excited. It dries very quickly and does not smell. Perfect for multi-day tours. The slightly higher collar is also very functional in cool weather and longer descents.
I bought this to replace my commuter rucksack. It has so far contended with freezing fog, heavy rain and strong wind. No issues what so ever and the extra dry sack contained in the rucksack comes in handy for separating your wet clothing with the dry. Would buy again and may look at the other products too.
Non bulky and thin so doesn't make you sweat but does help keep you warm on winter rides.
Lightweight jacket that's surprisingly warm for its weight.True to size allowing room for layers
I love this jacket. Good for winter rides as a warm out layer. Space for layers underneath.
Sehr angenehm zu tragen. Beengt nicht in der Taille
Good fit,material feel nice
Good quality and feel. Being tall i was pleasantly surprised with the long fit. Body and arms are a good length.
bleibt man mit diesem Unterhemd. Es sitzt gut und hat einen guten Materialmix. Ich benutze es beim Nordic Walking und MTB. Hab mir nach kurzem Test gleich noch eins bestellt.
High-quality cycling apparel that combines style and performance. Our products focus on delivering comfort, durability, and style. From our lightweight and breathable jerseys to our padded shorts and stylish accessories, we have everything you need to look and feel great on your next ride. Browse our range of cycling apparel today and take your cycling experience to the next level!
Mens Honister Pro Bib Shorts (Black)Regular price £120.00Regular priceUnit price per
Mens Newington Reversible Jacket (Cobalt/Black)Regular price £120.00Regular priceUnit price per
Mens Headley 3/4 Bib Tights (Black)Regular price £130.00Regular priceUnit price per
Womens Tideswell Bib Shorts (Black)Regular price £120.00Regular priceUnit price per
Whinlatter Carbon Cycling Shoes (Black/White)Regular price £200.00Regular priceUnit price per
Mens Thornecomb II Softshell Jacket (Ruby/Navy)Regular price £160.00Regular priceUnit price per
Womens Thursley II Softshell Jacket (Ruby/Navy)Regular price £160.00Regular priceUnit price per
Mens Honister Bib Tights (Black)Regular price £150.00Regular priceUnit price per
Womens Rosedale Jersey (Navy/Red)Regular price £60.00Regular priceUnit price per
Womens Ranmore Shorts (Black/Teal)Regular price £95.00Regular priceUnit price per
Mennock Cycling Shoes (White/Black)Regular price £120.00Regular priceUnit price per
Mens Honister Bib Shorts (Black/Charcoal)Regular price £120.00Regular priceUnit price per
UK orders over £50, International orders over £100
100 Day Returns
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